Shipping Policy

At NeveReal, we aim to deliver your timepiece quickly, safely, and efficiently—no matter where you are in the world. Please review our shipping policy below.

🌍 1. Do You Ship Internationally?

Yes, we ship worldwide. We partner with reliable logistics carriers to ensure safe and timely delivery.

🚚 2. Shipping Options & Timeframes

Please note: All delivery times are estimates and may vary due to customs clearance or regional delays.

💰 3. Shipping Fees

• Standard Shipping: Free on all orders over $200

• Express Shipping (DHL / FedEx): Additional charges apply (calculated at checkout)

• Customs Duties & Taxes: May apply depending on your country. The customer is responsible for all import duties and taxes.

📦 4. Order Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.

• Custom or pre-order items may take longer; specific timeframes are indicated on product pages.

🔍 5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. You can track your package on our tracking page or directly on the courier’s website.

❗ 6. Shipping Delays

We are not responsible for shipping delays caused by:

• Customs clearance

• Holidays or weather disruptions

• Incomplete/incorrect address information

Please ensure all shipping details are correct before confirming your order.

📦 7. Packaging & Discretion

All watches are shipped in secure, protective packaging. We use discreet outer packaging with no luxury branding for safety during transit.

📞 8. Contact Us

If you have any shipping-related questions, feel free to contact our support team:
📧 Email: service@nevereal.com
📱 WhatsApp: +86 18507003705

NeveReal reserves the right to update this policy at any time without prior notice.

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