Privacy Policy

Effective Date: [2025.1.1]

At NeveReal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

🔍 1. Information We Collect

We may collect the following types of personal information:

Name
Email address
Shipping and billing address
Phone number
Payment details (processed via secure gateways)
IP address and browser/device information
Order history and support inquiries

📦 2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations, updates, and support messages
Respond to your inquiries and customer service needs
Improve our website experience and services
Comply with legal obligations

🔐 3. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All transactions are processed through secure SSL-encrypted channels.

👥 4. Sharing of Information

We do not sell, rent, or trade your personal information. Your data may be shared only with:

Trusted payment processors (e.g., PayPal, Stripe)
Shipping partners (e.g., DHL, FedEx, EMS)
Customer support platforms
Legal or regulatory authorities (only if required by law)

🍪 5. Cookies & Tracking

We use cookies to:

Remember your shopping preferences
Analyze website performance
Provide relevant marketing and advertising

You may disable cookies in your browser settings, but some features may not function properly.

🌍 6. Your Rights (for EU/UK customers)

If you are located in the EU or UK, under GDPR, you have the right to:

Access, update, or delete your personal data
Request data portability
Object to certain types of data processing
Withdraw consent at any time

To exercise these rights, please contact us at: support@yourbrand.com

📅 7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law.

📞 8. Contact Us

If you have any questions about this Privacy Policy, please contact:
📧 Email: service@nevereal.net
📱 WhatsApp: +86 18507003705

Your continued use of our website implies acceptance of this Privacy Policy.

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