Return & Exchange Policy

At NeveReal, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

✅ Return Conditions

• Items must be returned within 7 days of delivery.

• Products must be unworn, unused, and in original condition with all packaging, tags, and accessories included.

• Return requests must be approved before sending any item back.

❌ Non-Returnable Items

• Customized or engraved products

• Items showing signs of wear or damage

• Final sale or clearance items

🔄 Exchanges

• We offer one-time free exchange for sizing or model adjustment (subject to availability).

• Return shipping costs are the customer’s responsibility unless the item is defective or wrong.

💸 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days.

🚚 Return Shipping

• Please contact our support team to get the return address and instructions.

• We recommend using a trackable courier service and keeping the receipt.

📞 Need Help?

Contact us before returning any item:
📧 Email: service@nevereal.net

📱 WhatsApp: +86 18507003705

📌 Note: We reserve the right to refuse returns that do not meet our return policy conditions.